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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. 

PLEASE NOTE: 9/1/20 12:30pm – We are currently experiencing issues with accessing answerphone messages. We will update when the issue has been resolved.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.


Information for Families and Carers

Who are we?
As part of Gloucestershire’s Children and Young People’s Physiotherapy Service we have physiotherapists who work in specials schools across the county. These physiotherapists aim to support children & young people by providing them and their families with support, advice and physical intervention to promote optimum outcome for the child both whilst they are at school and at home.

What do we see? 
Children’s Physiotherapy is a countywide specialist physiotherapy service for children and young people up to 19 years old in full time education. We work with children with a variety of presentations and conditions including Cerebral Palsy, Neuromuscular Conditions, Down’s Syndrome and Developmental  Delay.
Physiotherapists work with children, their families and carers, and educational staff to improve a child’s access to the curriculum. This may include providing a physiotherapy programme that is carried out in school. It may be providing specialist equipment, postural management ideas and working alongside other healthcare professionals to encourage function, movement and posture. 

What to expect
We aim to provide an effective, safe, high quality service and work closely with other healthcare professionals and educational staff. A physiotherapist will provide assessment, advice and physiotherapy treatment to promote the function of each child and work towards shared goals.  Treatment is planned around the child and families’ individual needs. The type and frequency of the treatment will vary for each child and their individual needs.

When can I be seen?
The physiotherapy service operates within school hours, Monday to Friday, excluding school holidays.

How can i get the best our of my treatment?
Your physiotherapist will help you decide your aims of physiotherapy.  With your physiotherapist you will be able to plan how you will meet these aims. This will involve treatment from your physiotherapist, and possibly school staff and activities and advice for you to complete at home.  It is very important that you comply with your programme and contact your physiotherapist if you are unable to do so. Your physiotherapist will review your aims and your programme as needed and help you progress these in order to meet you goals.

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Transition is the process of preparing, planning and moving from children’s to adult services. You or your child may have known your physiotherapist for a long time and we understand that it can be scary thinking about moving onto adult services. We aim to get you and your family involved in your transition so that we can support you through this process. We have now started using the Ready, Steady, Go transition programme.

Who is this for?
Children who are over 11 years old with a long-term condition.

You can ask your physiotherapist about Ready, Steady, Go! or find more information and downloads on our website here


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The Milestone School             01452 311141
Betteridge School                   01242 514934
Paternoster School                 01285 652480
Heart of the Forest School      01594 822175