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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Ryan Matthews, who admitted murdering Sharon Wall, a Healthcare Assistant, on ²gether NHS Foundation Trust's (²gether) Montpellier Unit in Gloucester, today appeared in Bristol Crown Court.

The judgement handed down was a whole life order, which means Mr Matthews will spend the rest of his life in prison.  

Shaun Clee, Chief Executive of ²gether, said: “Sharon was a highly compassionate, well-respected and dedicated colleague.

“Everyone who knew her speaks about her warmth, caring nature and good sense of humour and colleagues across the trust feel her loss every day. 

“We continue to provide support to Sharon’s family, friends, colleagues and service users; and we send our deepest sympathies to them during what continues to be a very difficult time.

“We would also like to thank our staff for providing additional support to our service users and each other since this tragic and isolated incident occurred”.

Shaun continued: “Our internal investigation has concluded that this attack could not have been predicted or prevented. 

“We have worked closely with Gloucestershire Police during their investigation and we are committed to our ongoing work with our commissioners, NHS England’s external investigation team and the Health and Safety Executive who, as is standard practice, investigate deaths in the workplace.

“The safety of our staff and service users is our highest priority and our aim is to make sure that we are doing everything possible to provide the safest therapeutic environment for our inpatients, visitors and our staff that we can.

“Our first priority following Sharon’s death was to make sure we understood how the tragic incident occurred and what changes need to be made to our policies and procedures. We launched a serious incident review within hours of the event occurring and an internal investigation followed shortly after.

“During the investigation, we have focussed a great deal on how the weapon used in this crime was on the Montpellier Unit.  Neither we, nor the police, know how Mr Matthews gained access to a knife and unfortunately we may never find that out. Robust control and monitoring of sharps within the low secure unit exist and all the unit’s sharps are properly accounted for.  What we do know for certain is that the knife used in this attack did not belong to our unit.  

“As it appears that the knife was brought into the hospital, one of the changes we are implementing since Sharon’s death is an enhanced search procedure for visitors and inpatients. We recognise that this may cause inconvenience and anxiety for visitors and patients and we would ask people to work with us in further enhancing the safety of who receive treatment, work or visit the unit”.