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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.



After helping thousands of people successfully stop smoking, Gloucester Quit Stop Shop, in Southgate Street, is relocating to Southgate Moorings near Gloucester Quays until the end of the year.

The shop has been run by Gloucestershire Care Services NHS Trust since April 2013, and by its predecessor NHS Gloucestershire since a lease was signed in December 2010.

Gloucestershire County Council, which commissions smoking cessation services, has chosen an alternative provider in a recent tender, who will offer stop smoking support in the county from January 1, 2017.

Jo Glasscock, manager of the current Stop Smoking Service, said; “The Quit Stop Shop has helped more than 5,000 people give up smoking since it opened its doors.

“Quit rates for Cindy and Debbie, our two advisors based there, have been extremely high at 78% – that’s nearly eight out of ten people – and they were nationally recognised for their work earlier this year.

“Having a presence in the heart of the city has been a very positive experience for our team, and I would like to thank everyone – both within the NHS and from other organisations – who has contributed to its success.”

Anyone currently seeing an advisor at the Quit Stop Shop will be offered an appointment at Southgate Moorings, by Gloucester Quays, until the end of the year. Those looking for initial support will still be able to walk in to Southgate Moorings until the end of the year.

Gloucestershire County Council will be announcing the new provider shortly so people will know where to go from January 2017.

Anyone wanting support and advice can call the Stop Smoking Team on 0300 421 0040 or visit www.stopsmokingglos.co.uk