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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. 

PLEASE NOTE: 9/1/20 12:30pm – We are currently experiencing issues with accessing answerphone messages. We will update when the issue has been resolved.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Across Gloucestershire and Herefordshire, students are anxiously awaiting their exam results.  Whether it is for GCSEs, A-levels or higher education, it can be an anxious and stressful time both for the students and their families.

While it isn’t possible to change the outcome of the exam results, it is possible to take steps to reduce the amount of anxiety or stress that people are feeling.

Elaine Davies, Clinical Lead for IAPT (Improving Access to Psychological Therapies) in Herefordshire, said: “When we are anxious, we are likely to predict, catastrophise or exaggerate outcomes before knowing the facts.

“When we think of those waiting for exam results, they place a high value on their results, so that in itself puts pressure on them.

“With any anxiety, thoughts can often snowball into what we call the problem approach, moving from ‘what if I don’t get the results I want or need’ to ‘I’m useless’ and ‘my parents will be disappointed’. This can then lead to physical symptoms, such as belly ache, a racing heart and nausea, to name but a few. It can even lead to changes in behaviour, such as not even wanting to pick up the results or leaving them unopened.

“When students experience the problem approach, they can often forget that there are other alternatives available to them, and their parents can help them work through a plan B.”

Elaine suggests the following tips to help reduce stress and anxiety:

  • Relaxation techniques
  • Distraction, such as a family meal or board game
  • Exercise – stress can produce toxins which exercise helps reduce
  • Less coffee or other sources of caffeine
  • Less alcohol

If stress or anxiety persists, or becomes a concern, then our free Let’s Talk courses could help. You can access them here.