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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. 

PLEASE NOTE: 9/1/20 12:30pm – We are currently experiencing issues with accessing answerphone messages. We will update when the issue has been resolved.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

In healthcare, we use the word transition to describe the process of preparing, planning and moving from children’s to adult services.

We understand that moving away from a team of professionals that you have been with for many years can be scary but hopefully, by getting involved in the transition process, you will feel more confident and happier about the move.

To support you through transition, we are implementing the Ready Steady Go transition programme. The programme was developed by University Hospital Southampton and are using it with their permission.

Ready Steady Go: Ask Three Questions

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Who is it for?

You, if you or your child, is over 11 years old with a long-term condition.

What is it?

A programme to help you gain the knowledge and skills to manage your condition.

Why is this happening?

Allowing people greater control over their own condition improves outcomes in the long-term.

It will help you gain the confidence and skills to move to adult services.


Ask your team about the Ready Steady Go programme.

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Ready Steady Go: Ready questionnaire

Ready Steady Go: Steady questionnaire

Ready Steady Go: Go questionnaire

Ready Steady Go: Parent Plan

Ready Steady Go: Transition Plan

Transition: Moving into adult care – patient information

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We’ve developed the Hello programme to support patients who are new to our adult services.

Who is it for?

You, if you are over 16 years old with a long-term medical condition

What is it?

A programme designed to help you confidently manage your long-term condidion.

Ask your team about the Hello programme. Some useful documents can be downloaded below.

Ready Steady Go: Hello to Adult Services patient questionnaire

Ready Steady Go: Hello to Adult Services parent plan

Ready Steady Go: Hello to Adult Services programme