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Gloucestershire Care Services NHS Trust is celebrating after the Care Quality Commission upgraded its rating of the Trust to ‘Good’.
A team of Inspectors from the Care Quality Commission, the independent regulator of health and care services, visited the Trust in January and February 2018. They inspected many of the Trusts services, focusing on the seven Minor Injury and Illness Units, community services for adults and end of life care, as well as undertaking a review of the leadership of the Trust.
Ingrid Barker, Chair of the Trust welcomed the report and findings, saying: “We are absolutely thrilled that the CQC has recognised the commitment of colleagues across Gloucestershire Care Services to providing safe, effective, caring and responsive services.

“We are particularly pleased that the CQC recognised improvements across the Trust, particularly in relation to our minor injury and illness services, and acknowledged areas of outstanding practice which is a great credit to all colleagues.” 

Individual ratings across many of the service areas inspected improved following the inspections, leading to a rise in the Trust’s overall rating from the ‘Requires Improvement’ rating it received in 2015.
The CQC assesses NHS organisations according to five separate criteria for its services: whether they are Safe, Effective, Caring, Responsive and Well-led. In each one it decides whether to give a rating of Outstanding, Good, Requires Improvement or Inadequate.
It also gives a Trust-wide rating for each of the five criteria as well as a single overall rating for the whole organisation, which includes an assessment of the Trust leadership.
Gloucestershire Care Services NHS Trust has been rated ‘Good’ for being Safe, Effective, Caring and Well-Led. The CQC maintained its previous rating of ‘Requires Improvement’ for the Trust’s Responsiveness – despite an increase in that rating to Good in each of the three service areas inspected.
The county’s Minor Injuries and Illness Units – which came under scrutiny in 2015 after CQC Inspectors said safety was inadequate due to staffing patterns – were rated as Good across all five criteria.

Susan Field, Director of Nursing at the Trust, said: “NHS colleagues across the Trust have shown fantastic commitment and hard work at a time of substantial pressure.
“They are dedicated to improving the care and experiences of our patients, and the results of this inspection are a reflection of their success in doing so.

“We are extremely proud that the work done by our clinical teams since the last inspection has been recognised. We also welcome the opportunity to learn from the inspection and we are already focusing on new opportunities for improvement based on comments and observations from the inspection team.”

Inspectors highlighted the dignity and respect with which patients were treated, co-ordination of care between teams and effective communication with patients.

They also praised the leadership of the Trust, saying there were effective management processes and oversight from a strong team of executive and non-executive directors.

Paul Roberts, who joined the Trust this week as the Joint Chief Executive across Gloucestershire Care Services and 2gether NHS Foundation Trust also welcomed the report, saying: “This is a fantastic achievement for Gloucestershire Care Services.

“To see such improvement recognised is a huge credit to everyone involved. It provides a great foundation to progress our work to improve our physical and mental health services in Gloucestershire.”


19 April 2018