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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Mental health experts are calling upon people throughout Gloucestershire and Herefordshire to help combat loneliness this Christmas.

Research suggests that loneliness can have a significant impact on both physical and mental health.

Figures from the Mental Health Foundation indicate that four in 10 people in the UK have felt depressed due to loneliness, and Dr Jane Melton, Clinical Director for Social Inclusion with the ²gether NHS Foundation Trust, said there were some simple ways we could all help to combat the issue.

“It is thought that one in 10 people feel lonely often,” Dr Melton said.

“This can be magnified at Christmas time, when many people seem to be meeting up with family and friends to celebrate the festivities.

“Those who don’t have any close family around them or close friends can feel particularly isolated and alone, but there is no need for this as we can all do something to help.

“We’re encouraging everyone to help combat loneliness this Christmas, as it can have a major impact on people’s health, not just now but into the future.”

As well as depression, persistent loneliness can also cause stress, as well as poorer functioning of the immune and cardiovascular systems.

There is also evidence that loneliness makes it harder to control habits and behaviour leading to health problems. Lonely middle-aged adults drink more alcohol, have unhealthier diets and take less exercise than the socially contented.

Tips the Trust is encouraging people to follow are:

  • Look out for your family, friends and neighbours. If you think they are lonely, why not contact them, pop round or try to involve them in your plans over Christmas.
  • Don’t just keep in touch over the internet or on social networking sites. Physical, face to face contact is very important. Too much time at a computer screen can inhibit social skills, which only increases loneliness and isolation.
  • · If you are lonely, try and involve yourself in some social activities. Perhaps visit the theatre, or join a group of like-minded individuals, or take up a new hobby. Taking the first step can be difficult, but the long term benefits can be enormous.
  • To help combat loneliness try to get outdoors. Even walking to the shops or walking around a park will bring you into contact with people and just saying ‘hello’ and getting a kind word back in return will boost your confidence.

If you are suffering from mental ill health you should speak to your GP. Information on other support available can be found on our website.