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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

We’re working with Time to Change on a national pilot project to tackle stigma and discrimination faced by those with mental health problems.

The project, also involving Northumberland, Tyne and Wear NHS Foundation Trust (NTW), and people with experience of mental health problems, follows evidence that mental health care service users nationally continue to face stigma from healthcare professionals.

Our Chief Executive Shaun Clee said: "At ²gether we have been committed to tackling mental health stigma for some time. The Time to Change initiative offers us further opportunity to reach our aspiration of providing the best service experience for people who use mental health services. As such, we have pledged to lead a series of forums this year, working with our teams to consider the ways we currently impact – either positively or negatively – upon the stigma felt by people who use mental health services.

"The sessions will be attended by staff at all levels of our organisation, and from a wide range of teams and services in Gloucestershire and Herefordshire. We will deliver the work alongside people with lived experience of our service, who will be invited to openly share their own experiences of interacting with ²gether staff. Part of the work will be to consider ways in which practice can be enhanced to reduce mental health stigma. To do this, all participants will be invited to share their personal pledge to tackle mental stigma through and in their health care professional practice."

Working with Trusts, Time to Change, run by the charities Mind and Rethink Mental Illness, will focus on bringing together professionals and people who have used mental health services to facilitate an open dialogue about changes that could make a big difference to both people’s experience of mental health services and the experiences of staff.  The sessions will highlight positive examples of where mental health staff have challenged stigma and discrimination with the aim of empowering others to do the same.

Evaluation at the beginning and end of the pilot will measure improvements in staff attitudes and behaviour.

Sue Baker, Director of Time to Change, said: "Data since 2008 on attitudes and discrimination have shown us that there have been significant improvements in public attitudes and people using mental health services have reported reduced levels of discrimination from their family, friends, neighbours, dating and social life.

"What has remained almost static was the level of discrimination reported in mental health services and other parts of the NHS. We’ve been researching this area, and are now launching two pilots very much in equal partnership with two Trusts and people who have used their services. We know it is important to create a non-judgemental space for open dialogue, where positive examples of staff tackling stigma can be shared as well as an acknowledgement of the many pressures staff face. We also want to see if staff feel more able to talk about their own mental health. Our aim is to bring benefit to people using services as well as staff, and tackle stigma collaboratively with strong leadership to support change. We are delighted to be working with staff at NTW and ²gether on these pilots."

In addition to the pilot projects, Time to Change will run a targeted communications campaign to reach a wider group of mental health professionals in partnership with NHS England.

To read more about Time to Change, click here.