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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

The Care Quality Commission’s (CQC) report into Gloucestershire Care Services NHS Trust has praised staff across the organisation for delivering care with kindness and compassion, and with a strong, visible patient-centred culture. The inspectors gave an ‘Outstanding’ rating for care in the seven community hospital inpatient services, and highlighted that patient expectations were exceeded.

Inspectors also concluded that the Trust’s leadership in the majority of service areas was ‘Good’, with some inspiring examples of innovation. In total, two thirds of areas across the Trust were rated as ‘Good’ or ‘Outstanding’, but overall the Trust had a rating of ‘Requires Improvement’.

Where specific concerns were raised by the CQC about issues in the Minor Injuries and Illness Units, immediate action was taken by the Trust in June to comply with CQC recommendations – evidence of this was provided to the CQC during the course of the inspection.

The CQC inspected the Trust’s seven community hospitals, adult community services, urgent care services, children and young people’s services, end of life care, and sexual health services in June, and dentistry in August 2015.

Paul Jennings, Chief Executive, said: “We fully take on board the CQC’s findings. We will continue to do what we’re great at – caring for our patients – being kind, compassionate and always promoting people’s privacy and dignity.

“As a relatively young NHS organisation, the Trust is still developing systems to capture a complete view of all our activities, along with a robust IT infrastructure to support our geographically dispersed work force. I fully recognise that the Trust requires improvement, primarily in respect of our organisational processes, and I’m confident that each and every one of us will reflect on the feedback, and strive to become better in the areas highlighted for improvement.”

“There were a number of areas highlighted as outstanding practice within the report, such as how patients’ individual needs are met in all our community hospitals, the seven day service provided by the children’s community team, and the collaborative working in sexual health.”

“As a Trust, we’re keen to continuously improve, and we have already completed actions which needed urgent focus. For the remaining areas, we have developed realistic, detailed, short, medium and long-term improvement action plans. We are also ensuring that we recognise all the good practice, and are seeking to make this outstanding. We look forward to welcoming the CQC inspectors back at a later date, to provide an update on how we are progressing against our plan.”

The CQC is an independent regulator of health and adult social care whose job is to make sure health and social care services provide people with safe, effective, compassionate, high-quality care by monitoring, inspecting and regulating services to make sure they meet fundamental standards of quality and safety.

  • The full report and ratings are available on the CQC website here

  • For more information please contact the Communications Team on 0300 421 6492 or email gcscomms@glos-care.nhs.uk