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The Care Quality Commission’s (CQC) report into Gloucestershire Care Services NHS Trust has praised staff across the organisation for delivering care with kindness and compassion, and with a strong, visible patient-centred culture. The inspectors gave an ‘Outstanding’ rating for care in the seven community hospital inpatient services, and highlighted that patient expectations were exceeded.

Inspectors also concluded that the Trust’s leadership in the majority of service areas was ‘Good’, with some inspiring examples of innovation. In total, two thirds of areas across the Trust were rated as ‘Good’ or ‘Outstanding’, but overall the Trust had a rating of ‘Requires Improvement’.

Where specific concerns were raised by the CQC about issues in the Minor Injuries and Illness Units, immediate action was taken by the Trust in June to comply with CQC recommendations – evidence of this was provided to the CQC during the course of the inspection.

The CQC inspected the Trust’s seven community hospitals, adult community services, urgent care services, children and young people’s services, end of life care, and sexual health services in June, and dentistry in August 2015.

Paul Jennings, Chief Executive, said: “We fully take on board the CQC’s findings. We will continue to do what we’re great at – caring for our patients – being kind, compassionate and always promoting people’s privacy and dignity.

“As a relatively young NHS organisation, the Trust is still developing systems to capture a complete view of all our activities, along with a robust IT infrastructure to support our geographically dispersed work force. I fully recognise that the Trust requires improvement, primarily in respect of our organisational processes, and I’m confident that each and every one of us will reflect on the feedback, and strive to become better in the areas highlighted for improvement.”

“There were a number of areas highlighted as outstanding practice within the report, such as how patients’ individual needs are met in all our community hospitals, the seven day service provided by the children’s community team, and the collaborative working in sexual health.”

“As a Trust, we’re keen to continuously improve, and we have already completed actions which needed urgent focus. For the remaining areas, we have developed realistic, detailed, short, medium and long-term improvement action plans. We are also ensuring that we recognise all the good practice, and are seeking to make this outstanding. We look forward to welcoming the CQC inspectors back at a later date, to provide an update on how we are progressing against our plan.”

The CQC is an independent regulator of health and adult social care whose job is to make sure health and social care services provide people with safe, effective, compassionate, high-quality care by monitoring, inspecting and regulating services to make sure they meet fundamental standards of quality and safety.

  • The full report and ratings are available on the CQC website here

  • For more information please contact the Communications Team on 0300 421 6492 or email gcscomms@glos-care.nhs.uk