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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

A national week to raise awareness of the issues around alcohol is being supported by the ²gether NHS Foundation Trust.

Alcohol Awareness Week 2012 starts today (Nov 19) and this year it’s aimed at encouraging people to talk about drinking.

The hope is that people will openly discuss the health risks, social problems, stigmas and taboos associated with alcohol.

Dr Karen Williams, Associate Medical Director and Consultant Addiction Psychiatrist, from the ²gether NHS Foundation Trust, said it was important to get these issues out in the open.

She said: “When people talk about alcohol they tend to discuss the obvious topics such as underage drinking, people who get drunk and violent in the street and alcoholism.

“What we tend not to talk about are the many people who hold down responsible jobs and are damaging their health by drinking too much. 

“It’s a hidden issue because many people drink alcohol in the privacy of their own homes. However, they are causing just as much damage to their health as those who frequent the clubs and pubs in towns and cities up and down the country.

“If people stick to the recommended guidelines for alcohol, then drinking is not too much of a problem.

“However, excessive alcohol consumption can have long term health impacts, including heart disease and psychological illnesses like depression and anxiety. It can also impact upon your everyday life and affect your friends and family. 

“I’d urge everyone to use Alcohol Awareness Week to talk about drinking and seek help and advice if they need it.”

Talking points being promoted by charity Alcohol Concern, which organises Alcohol Awareness Week, are:

· Over 45s are three times as likely to drink alcohol every day than younger people;
· People who work are more likely to drink alcohol than the unemployed;
· Around 200,000 people go to work with a hangover every day; and
· Alcohol is the second biggest risk factor for cancer after smoking.

Alcohol Concern is also urging people to sign up for ‘Dry January’, which is aimed at encouraging people to give up alcohol for the month.

Dr Williams said Dry January could be a good way for people to assess how much better abstinence could make them feel.

She said: “By giving up alcohol for the month of January you should see an impact on your health, waistline, skin and bank balance. This might encourage you, if not to give up alcohol entirely, to cut down on what you are drinking.”

Dry January is not a medical detox programme, and should not be undertaken by people with alcohol dependency issues, who should instead seek medical advice, approach alcohol support services or your family GP for advice.

For information on Dry January visit http://www.dryjanuary.org.uk/