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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Children and young people visiting two of ²gether NHS Foundation Trust’s sites will now have access to new interactive games, thanks to a generous donation from the Pied Piper Appeal.

The charity, which helps sick and disadvantaged children, has donated the interactive screens, complete with a built-in seat, to the Trust’s waiting rooms in Gloucester and Cheltenham. Visitors to the Children and Young Person Service (CYPS) at Acorn House, Gloucester, and Evergreen House, Cheltenham, have been putting the screens to good use while waiting for appointments.

One parent, who took her son to Evergreen House, said: “The computer game station was ace. It gave him age-appropriate games, rather than him draining my phone! He played it alongside another child who came in later. Thank you so much; I was even joining in with some of the games.”

Nick Broady, Chairman of the Pied Piper Appeal, explained why the donation had been made: “We are delighted to be working with ²gether to tackle the stigma around mental health, particularly for children and young people.

“We hope that the donation of these screens will help make the experience of visiting mental health services easier for children and young people, as well as their families and carers.

“The screens have been really well-received and we’re looking forward to working with the Trust more in the future.  We’re already planning donations for future projects.”

Ruth FitzJohn, Chair of ²gether NHS Foundation Trust, said: “We are extremely grateful that the Pied Piper Appeal has embraced the needs of children and young people with mental illness, not only through this fantastic donation but also through continued engagement with us as a trust.

“It is so important that a local charity is standing up and contributing to children and young people’s mental health services, but also being proud to say they are doing so, which helps immensely in raising awareness and reducing stigma.

“We know these screens will be well-used and they are already proving a brilliant addition to our waiting rooms.”

Photo caption: L to R clockwise

Richard West, fundraising manager, Pied Piper; Sarah Batten, Service Director of Children and Young People Service, ²gether NHS Foundation Trust; Nick Broady, chairman, Pied Piper; Ruth FitzJohn, Chair, ²gether NHS Foundation Trust.