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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

The two NHS trusts providing community mental health, physical health and learning disability services in Gloucestershire are set to merge.

Plans to join both Gloucestershire Care Services NHS Trust and 2gether NHS Foundation Trust were first announced in September 2017. Since then, the Trusts have been working with NHS Improvement (NHSI) and other partners on the formal process to merge.

On September 9 and 10, the boards of both Trusts and 2gether’s Council of Governors formally sanctioned the merger. The Trust has now received confirmation of support from  Matt Hancock, the Secretary of State for Health and Social Care for the transaction, and the application to proceed with the transaction has been granted by NHSI.

This means that from Tuesday 1 October 2019, the Trusts are formally one joint organisation – Gloucestershire Health and Care NHS Foundation Trust.

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New trust logo

The new organisation will provide all of the community and mental health hospitals in Gloucestershire, as well as mental health inpatient units in Herefordshire. It will also provide a huge range of other community-based services for children, adults and older people – both in community bases and in patients’ own homes.  For a full list of services, please see below.

The more than 5,200 colleagues who work for both Trusts, who include doctors, nurses, therapists, dentists, health care assistants and corporate teams, will work under new organisational and governance structures. However, the vast majority of colleagues will continue in their same roles with minimal disruption to working practices.

Trust Chair, Ingrid Barker, said: “When we embarked on this journey in September 2017 our aim was always to provide more joined up services for people experiencing mental ill health, physical illnesses and learning disabilities.

“That has guided us throughout this process and will continue to guide us as we reshape our services in the coming years.

“Crucially, we are hoping to tackle the inequalities that many people who use our services face. For example, it cannot be right that people with serious mental illnesses die, on average, 15 to 20 years younger than the general population – because of their physical health, rather than their mental health condition.

“Similarly, people with long term physical health conditions face issues with accessing mental health support and people with learning disabilities are also disadvantaged, with poorer health outcomes than our communities generally enjoy.

“It has taken us two years to get to this point, but this is only really the beginning of where we want to get to if we are to really make things better for the people we serve. I am truly grateful to everyone who has worked so hard to make this merger a reality, as well as to our partners and colleagues who have supported us along the way.”

Trust Chief Executive Paul Roberts said: “This is a momentous development for healthcare in Gloucestershire and marks a real commitment to improving services, which is what we always set out to achieve.

“On a practical level, our service users and patients can be assured that they will see no change in the level of service they are receiving now – in fact, we are hoping that services and support will become better.

“Initial changes will include our change of name and obviously this will mean changes to signs, our website, our social media channels, letters we send and identity badges for our colleagues.

“However, we are doing everything we can to ensure that services continue to run exactly as they are now, with no detrimental impact from ‘day one’ as we launch the new Trust.”

Clinical services provided by the new Trust will include:

 Current/former 2gether services Current/former GCS services
Inpatient Units

  • Wotton Lawn Hospital, Gloucester
  • Charlton Lane Hospital, Cheltenham
  • Stonebow Unit, Hereford
  • Berkeley House, Stroud
  • Honeybourne Unit, Cheltenham
  • Laurel House, Cheltenham
  • Oak House, Hereford


Community hospitals/clinics and MIIUs

  • Cirencester Hospital
  • Dilke Memorial Hospital, Cinderford
  • Lydney and District Hospital
  • North Cotswolds Hospital, Moreton
  • Stroud General Hospital
  • Tewkesbury Community Hospital
  • Vale Community Hospital, Dursley
  • George Moore Community Clinic, Bourton
  • Fairford Hospital
Community Services

  • Adult and Older People Community Mental Health Services
  • Assertive Outreach Teams
  • Community Learning Disability Teams
  • Recovery Teams
Community Services

  • Community Nursing Services
  • Occupational Therapy
  • Physiotherapy
  • Reablement and referral centre
Countywide and Specialist Services

  • Accommodation services
  • Alexandra Wellbeing House (with Mind)
  • Better2Work
  • Criminal Justice Liaison
  • Crisis and Home Treatment Teams
  • Early Intervention
  • Gloucestershire Recovery in Psychosis
  • Eating Disorder Services
  • Let’s Talk
  • Memory Services
  • Mental Health Acute Response Service
  • Mental Health Liaison
  • Perinatal Mental Health
  • Research and Development
  • Section 136 Suites
  • Severn and Wye Recovery College
  • Social Care/Approved Mental Health Professionals
  • Working Well Occupational Health
Countywide and Specialist Services

  • Care Home Support
  • Dentistry
  • Falls Assessment and Education
  • Homeless Services
  • Integrated Community Teams
  • Macmillan Next Steps
  • MSK Physiotherapy
  • MSKCAT outpatients
  • Outpatients
  • Podiatry and surgery
  • Sexual Health
  • Sexual Assault Referral Centre
  • Specialist Nursing (i.e. diabetes,  respiratory and heart failure)
  • Speech and Language Therapy
  • Stroke Services
  • Urgent Care
  • Wheelchair Services
Children and Young People Services

  • Children and Young People’s Service, Gloucestershire
  • Child and Adolescent Mental Health Services, Herefordshire
Children and Young People Services

  • Complex Care
  • Community Nursing
  • Occupational Therapy
  • Physiotherapy
  • Speech and Language
  • Health Visiting
  • Neonatal Hearing
  • School Nursing

All of the contact information for services will remain the same.