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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

The results of the 2011 survey of people who use ²gether NHS Foundation Trust community mental health services was published yesterday (9 August) by the Care Quality Commission (CQC).

The experiences of nearly 300 people who have used ²gether’s community services during the past 12 months show that the Trust is continuing to deliver good quality and personalised services. Including those offered by outpatient clinics and local teams providing crisis home treatment, assertive outreach, early intervention for psychosis, and generic community mental health services.

All 65 NHS mental health trusts in England were surveyed.

Respondents scored ²gether better than the national average on service users knowing the lead professional responsible for their care, having a copy of their NHS care plan, and meeting regularly to discuss their care.

Trish Jay, Director of Quality and Performance at the Trust, said: “The results from the survey are very encouraging. They show that we are achieving comparable results with other mental health providers nationally and in some important areas, our service users are telling us that we are doing significantly better. However, we are not complacent and will continue to work hard to help ensure that those in our care receive the highest quality of outcomes, safety and experience.”

Cynthia Bower, CQC chief executive, said: “The new cross-government strategy for mental health outcomes, No health without mental health, was launched in February. One of its overall aims is to improve outcomes for people through high-quality services that are accessible to all.

“The results of the community mental health survey this year and in the future have been identified in the strategy as one of the key sources of information to assess progress in improving people’s experience of care and support.”

Trish continued, “It is so important that our services users and their carers continue to give us feedback on their local services. We can then continue to improve our services based on their experiences and priorities.”