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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

The volunteers who give up their free time to help us in our work have been thanked for their immense contribution during an event held to mark Volunteers Week.

There are approximately 100 volunteers registered with ²gether, performing a wide range of roles throughout Gloucestershire and Herefordshire.

A tea party was held at Kingsholm, the home of Gloucester Rugby Club, earlier this afternoon, in order to thank them for all that they do and recognise their significance within the Trust.

Richard Szadziewski, one of ²gether’s Non Executive Directors, thanked the volunteers during a speech in which he paid tribute to their commitment.

He said: “You bring energy, your own life experiences and commitment to the service. In short, you give so much of yourselves and expect little in return.

“You are amazing people doing amazing things and you are making life better for people.”

The volunteers who attended the event included Geoff Baldwin, 45, from Bishops Cleeve. He helps to coordinate some of our Let’s Talk courses held in Cheltenham, and also meets and greets participants, helping to put them at ease.

“I like helping people and have always wanted to help people,” he explained.

“I really enjoy volunteering. It gives me a sense of pride and there’s nothing better than someone coming up to you after they’ve attended a course and thanking you for the help you gave them.”

Another volunteer at the event was Tracie Hodge, 41, from Churchdown. She and her Border Terrier Ellie – a Pets as Therapy (PAT) dog – volunteer at Charlton Lane Hospital, in Cheltenham.

“We visit the hospital once a week and go around the wards, spending 30 to 40 minutes on each one,” said Tracie.

“Patients like to stroke Ellie, sit with her, groom her and take her on short walks around the garden.

“She really enjoys being the centre of attention and she’s very popular with the patients. It’s a great feeling to be giving something back.”

Other ²gether volunteers perform roles such as volunteer driving, assisting in our library, counselling, data collection, and helping with sports and activity groups.

You can read our Volunteer Strategy by clicking here.