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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Worcestershire Health and Care NHS Trust will take over responsibility for the delivery of Herefordshire’s mental health and learning disability services from April 2020.

The decision follows a strengthening of relationships and links across Herefordshire and Worcestershire’s mental health and learning disability teams in recent years and has been agreed by current provider Gloucestershire Health and Care NHS Foundation Trust, and Worcestershire Health and Care NHS Trust and the local Clinical Commissioning Groups.

Since 2015, organisations and services across Herefordshire and Worcestershire have been working in partnership to improve local healthcare services and address known local challenges in a more collaborative and coordinated way. Within mental health services this has led to improvements in the care available to support parents and families across both counties, such as dementia care.

The new arrangement from April 2020 will continue to deliver local services in Herefordshire, and teams are currently working together to transform the support available in the community as one of a handful of national pilots. Staff are also talking to local communities to develop the first joint Herefordshire and Worcestershire Mental Health Strategy which will be published next year.

This decision will bring more opportunities for teams to build on these existing partnerships to strengthen local services and improve patient care.

Sarah Dugan, Chief Executive at Worcestershire Health and Care NHS Trust, said: “We are delighted to take on the leadership of Mental Health and Learning Disability services in Herefordshire from April. We believe that having one provider for mental health and learning disability services across Herefordshire and Worcestershire will increase our resilience, particularly in the smaller specialist services, whilst enabling us to continue to share and develop best practice and promote high quality services in local communities. We are really looking forward to working with the staff in Herefordshire and building on the relationships we have developed over the last few years so together we continue to deliver a high standard of mental health and learning disability care to the people of Herefordshire.”

Paul Roberts, Chief Executive of Gloucestershire Health and Care NHS Foundation Trust, said: “Our Trust (formerly known as 2gether NHS FT) has delivered Herefordshire Mental Health services since 2011 and Learning Disability services since 2017. Since then, our colleagues have provided ever improving standards of care and treatment, and we are very proud to have done so. The time has come, however, for services to be more directly aligned with regional boundaries. This will ensure closer integration and better opportunities to make further developments in the interests of the people who use the services. We are working closely with Worcestershire Health and Care Trust to manage a smooth and successful handover over the coming months.”