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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

World Mental Health Day takes place on Thursday 10 October and this year has a theme of suicide prevention. Gloucestershire Suicide Prevention Partnership (GSPP) and Gloucestershire Health and Care NHS Foundation Trust are working together to raise awareness of suicide prevention, and the support available to people in Gloucestershire.

According to the World Health Organization, more than 800,000 people die by suicide a year, making it the principal cause of death among people aged 15-29. In England, there are 4,500 suicides every year, and around 13 people die by suicide every day. It is the leading cause of death in men under 50.

GSPP recently launched an incentive to encourage as many people as possible to complete online suicide prevention training from Zero Suicide Alliance. The free training, “Suicide – Let’s Talk”, is open to everyone and takes around 20 minutes to complete. Once completed, you can claim a free drink and cake or healthy snack from community cafés across the county. The aim is to help as many people as possible in the county to be able to identify when someone is having suicidal thoughts or showing suicidal behaviour, to help them to speak out in a supportive way, and to feel able to point the person towards to the correct services or support.

Cllr Tim Harman, cabinet member for public health and communities at Gloucestershire County Council, said “World Mental Health Day is an opportunity for us to raise awareness of mental health issues, and fight the stigma that prevents many people from seeking the help they need.

“We can all help to reduce the number of suicides in Gloucestershire by being alert to the signs, and encouraging people to talk to someone and reach out for support.”

John Trevains, Director of Nursing, Therapies and Quality, Gloucestershire Health and Care NHS Foundation Trust, said: “Helping and supporting people who are struggling or at risk of suicide isn’t limited to those who work in professional health services; we all have a role to play in preventing suicide.

“One of the most important things you can do if you are concerned about someone is start a conversation with them. Ask them how they are and really listen to their answer. Sometimes, people will answer automatically that they are fine, so be prepared to ask them again.

“We want people to know that it’s okay to talk about suicide. It will not make it more likely that someone will die by suicide and may, in fact, have the opposite effect.

“If your friend, loved one or colleague is distressed, it’s okay to encourage them to reach out for support, either from the GP or from other appropriate organisations.

“If you know someone who has been bereaved by suicide, make sure you keep talking to them and support them, as they can be at greater risk of taking their own lives.”

One useful resource for anyone at risk of suicide is the Stay Alive app, which is packed full of useful information to help people stay safe in a crisis. Anyone having thoughts of suicide, or who is concerned about someone who may be considering suicide could use the app, which can be accessed through the Apple Store, Google Play and downloaded as a pdf.

Both organisations are also supporting Public Health England’s Every Mind Matters campaign, which launched this week, and is a way of empowering people to manage and improve their mental health, and support others in doing the same.

Every Mind Matters shows people the simple steps they can take to be better prepared for life’s ups and downs. The new platform, which has been endorsed by the Royal College of General Practitioners (RGCP), will enable people to create a personalised action plan recommending a set of self-care actions to deal with stress, boost mood, improve sleep and feel in control.

This new resource is available for the public and for GPs to advise their patients to use. The NHS will also promote Every Mind Matters to its one-million plus workforce. To discover simple steps for a healthier mind, create your bespoke action plan at: www.everymindmatters.co.uk

Local events

There are a number of local events taking place to mark World Mental Health Day.

  • Gloucestershire Health and Care NHS Foundation Trust’s Social Inclusion Team and the team from Gloucester Cathedral will be on the CCG Information Bus outside Gloucester Cathedral on 10 October, from 10am-3pm. There will be the opportunity to people to come and share the things they do that help them to feel good, as well as find out information about local services and support that is available.


  • Thursday 10 October is also World Homeless Day, so the Trust will be attending a networking event at Kingsholm Stadium from 2-4.30pm, hosted by Gloucester City Mission and Gloucester Rugby.


  • GHC will have a stand in Tewkesbury Hospital from 10am-12pm, with information about mental health and wellbeing, and the opportunity to join the Trust as a member.


  • The social inclusion team are promoting the #AskTwice campaign to staff, service users and carers in reception at Benet Building.