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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

The NHS has announced some temporary changes to Gloucestershire’s Minor Injury and Illness Units (MIIUs) in order to strengthen staffing at a smaller number of sites.

This is being done in a planned way and is one of a number of responsible steps being taken by health services in response to the Coronavirus outbreak.

The move will improve the resilience of services, ensuring clinicians are best placed to support patients who need treatment and advice.

Demand on MIIU services has also reduced significantly in recent weeks, as a result of changes in the way the public are accessing support.

The following Minor Injury and Illness Units are now closed, temporarily:

  • The Vale, near Dursley (nearest alternative, Stroud)
  • The Dilke, near Cinderford (nearest alternative, Lydney)
  • Tewksbury (nearest alternatives North Cotswolds, Stroud or Lydney)

The following MIIUs will be open from 8am until 6pm, seven days a week, until further notice:

  • Lydney
  • Stroud
  • Cirencester
  • North Cotswolds, in Moreton-in-Marsh

These plans only involve the MIIUs. The inpatient hospital services at the sites will be unaffected.

This will be kept under review as further changes may become necessary in response to the developing situation.

John Trevains, Director of Nursing, Quality and Therapies for Gloucestershire Health and Care NHS Foundation Trust, which manages the MIIUs in the county, said: “We are looking at all of our services, as the public would expect, to ensure we carefully manage our available staff and direct our efforts where there is the most demand for our support.

“We have been careful to ensure that there are still MIIUs open which are reasonably accessible to most communities, although we do know this decision may inconvenience some.

“I hope that the public will appreciate that this is a decision we have not taken lightly and will support us in our efforts to do what is right for our communities, as well as our staff.”

The public are reminded that the NHS is appealing to everyone to only use services, like GP surgeries and hospitals, when they really need to. This includes keeping A&E clear for life threatening emergencies. Local care and service advice is available from www.asapglos.nhs.uk and the ASAP Glos NHS App.

If you have symptoms of coronavirus, do not visit an MIIU. Follow the specific health advice found via www.nhs.uk/coronavirus and use NHS 111 online if your symptoms worsen.

For details of the MIIUs, their addresses and the services they provide, please click here.