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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Primary school children across Herefordshire have been attending workshop based days promoting safety, healthy lifestyle choices and good mental health.

The event, called the Crucial Crew, is being held at Hereford Football Club between June 17 and 28.

Staff from ²gether NHS Foundation Trust are attending the event to promote emotional wellbeing.

Children can attend up to nine hands-on workshops in a day at the event, which has been organised by Hereford and Worcester Fire and Rescue service, Hereford Housing, the British Red Cross, Network Rail, West Mercia Police, Crush/Women’s Aid, Herefordshire Council and ²gether.

Jo Denney, non medical consultant for social inclusion at the trust, said: “It is very important that young people are aware of the challenges they may face and how they can cope with those effectively.

“We find that the best way to raise that awareness is by encouraging the children to have fun while they learn.

 “Letting children explore their emotions is instrumental in helping them to understand themselves as people and improve their overall well being, both now and later in life, particularly as they enter secondary school.”

Each workshop lasts a ‘bite sized’ 20 minutes and asks the children to do a number of exciting activities which give them an understanding of the topic while still being enjoyable.

*Please note, this press release was reposted after the event, due to technical issues with the website*.