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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Pictured (from left to right): Steve Shrubb (²gether NHS Foundation Trust), Paul Jenkins (CEO of Rethink Mental Illness), Helen Maplestone (²gether NHS Foundation Trust), and Norman Lamb (Minister of State for Care and Support).

National charity Rethink Mental Illness has teamed up with ²gether NHS Foundation Trust  to launch a ground-breaking project to improve services for people with schizophrenia and psychosis.
The Rethink Mental Illness Innovation Network, launched yesterday (4th September) in the House of Commons, will see ²gether join with the charity to test new and innovative services for people affected by severe mental illness.
It will focus on issues like improving mental health hospital care, tackling physical health problems, and helping people with mental illness get into employment.
This follows a report last year from the charity’s Schizophrenia Commission, which revealed catastrophic failings in the state of care for people with schizophrenia and psychosis.
The new project hopes to transform mental health services by putting some of the Commission’s recommendations into practice
Paul Jenkins, CEO of Rethink Mental Illness, said: “Last year the Schizophrenia Commission showed that care and treatment for patients is nowhere near good enough. It highlighted that people with schizophrenia are dying 15-20 years earlier than the general population and that only 7 percent are able to get a job. Too many people are falling through the gaps in the system and ending up in prison or homeless.”
“But by developing better services, we can transform people’s lives. We’ve launched the project with ²gether NHS Foundation Trust to help us find out what services work best for people with schizophrenia and psychosis, and to put them in place in the NHS. It could make a massive difference to people who are affected by mental illness.”
Shaun Clee, Chief Executive of ²gether NHS Foundation Trust, said: “This is an extremely important project that we are very pleased to be involved with. Whilst care for people with schizophrenia and psychosis in Gloucestershire is among the best in the UK we are always keen to improve still further and learn from colleagues elsewhere.
“The inequalities faced nationally by individuals experiencing schizophrenia and psychosis are simply unacceptable, and we are proud to have been invited to work in partnership with Rethink Mental Illness to be at the forefront of work to improve the care and support provided to thousands of people.”